Terms of Service

Please read these terms carefully before using our website or purchasing our products.

1. Acceptance of Terms

By accessing and using The SEN Advocate website ("the Website") and purchasing or downloading our digital products, you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

The SEN Advocate provides advocacy services and sells digital products including PDF guides, templates, and resources related to Special Educational Needs (SEN) in the United Kingdom.

3. Digital Product Purchases

3.1 Payment Processing

All payments for digital products are processed through Paddle.com. By making a purchase, you agree to Paddle's terms of service and privacy policy.

3.2 Product Delivery

Upon successful payment, you will receive immediate access to download your purchased PDF products. Free resources are available for download without payment.

3.3 Refund Policy

Due to the digital nature of our products, all sales are final. We do not offer refunds once a product has been downloaded. If you experience technical issues preventing download, please contact us within 7 days of purchase for assistance.

3.4 Product Usage

Purchased products are for personal use only. You may not:

  • Share, distribute, or resell the products
  • Reproduce the content for commercial purposes
  • Claim the content as your own work
  • Use the content in violation of any applicable laws

4. Free Resources

Free PDF resources are provided as-is for informational purposes. While we strive for accuracy, we cannot guarantee that all information is current or applicable to every situation. Free resources should not be considered as legal advice.

5. Intellectual Property

5.1 Our Content

All content on this website, including but not limited to text, graphics, logos, and PDF documents, is the property of The SEN Advocate and is protected by copyright laws.

5.2 Your Content

By submitting information through our contact forms or other means, you grant us permission to use that information for the purpose of providing our services.

6. User Responsibilities

You agree to:

  • Use the website and products lawfully and ethically
  • Not attempt to circumvent security measures or download restrictions
  • Provide accurate information when making purchases or inquiries
  • Respect the privacy and rights of others

7. Disclaimers and Limitations

7.1 Professional Advice

The information provided on this website and in our products is for general informational purposes only. It does not constitute legal advice, medical advice, or professional consultation. Always consult with qualified professionals for advice specific to your situation.

7.2 Accuracy of Information

While we make every effort to ensure the accuracy of our content, we cannot guarantee that all information is current, complete, or applicable to every situation. Laws and regulations regarding SEN can change, and local authorities may have different procedures.

7.3 No Guarantee of Results

Our products and services are provided "as is" without warranty of any kind. We do not guarantee specific outcomes or results from using our resources.

7.4 Limitation of Liability

The SEN Advocate shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Website, to understand our practices.

9. Governing Law

These terms shall be interpreted and governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

12. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Last updated: November 22, 2025